Debit Card Fraud Alerts
Keeping your account safe and secure is our highest priority. We have added Text Fraud Alerts as part of our debit card protection program.
You may receive text alerts when suspicious activity is detected on your Citizens-Farmers Bank debit card. The alert will reference a Shazam Fraud Alert as Shazam is our debit card processor.
If you receive a “Shazam Fraud Alert,” reply Yes or No to confirm or deny the activity.
If you reply No (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.
If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.
Text message alerts from: 72718
Automated phone calls from: 855-219-5399
Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free.
If you have any questions, or ever see a suspicious transaction on your debit card, please call 660-668-4416 for Cole Camp or 573-377-4272 for Stover.
Important: We will never request card or account information via text, phone or email.
SHAZAM is our debit card processor.