Debit Card Fraud Alerts

Keeping your account safe and secure is our highest priority! We partner with SHAZAM, our debit card processor, to implement a fraud management solution powered by FICO^® Falcon^® to help protect your debit card against fraudulent activity.

You may receive text alerts when suspicious activity is detected on your Citizens-Farmers Bank debit card. The alert will reference a Shazam Fraud Alert as Shazam is our debit card processor.

If you receive a “Shazam Fraud Alert,” reply Yes or No to confirm or deny the activity.

If you reply No (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.

If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.

Alerts are sent from the SHAZAM fraud center – please respond accordingly. This added protection to your debit card is automatic and text message alerts are free. To ensure we can reach you promptly if fraudulent activity is suspected, we’ll need to have your current contact information on file including phone number(s) and address.

If you have any questions, or ever see a suspicious transaction on your debit card, please call 660-668-4416 for Cole Camp or 573-377-4272 for Stover.

Important: We will never request card or account information via text, phone or email.

SHAZAM is our debit card processor.